Our offer: Accessibility guaranteed in case of malfunctions

Included in the service module

  • Multi-media communication using M2M technology
  • Prioritised support in the case of service need
  • Guaranteed reaction time
  • Technical quarterly report 2.0 (TQR) on your machine park

Your advantages

  • Targeted fault analysis
  • Cost efficient unplanned downtime of your machine park
  • Best possible availability of your machines
  • Optimised preparation for service calls
  • Optimised spare parts identification

CONTACT

Messer Cutting Systems GmbH


Otto-Hahn-Straße 2-4
64823 Groß-Umstadt

+49 6078 787 0
+49 6078 787 150
e-mail

eSupport

  • Telephone support (Call) and on-line access on your machine park

eDiagnostics

  • Analysis of faults and function on demand

eCheck Ups

  • Evaluation of the current condition of your machine with recommended measures

eMonitoring

  • Monitoring of operating conditions

IT-Services

  • Consulting and set-up of networks

Application Manager

  • Updates and Backups